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Stakeholder Engagement

Engaging stakeholders is an important part of our approach to sustainability because their interests, expectations and needs not only inform where we should focus our economic, environmental and social efforts, but also help define what sustainability success means to our organization. Identifying important stakeholder groups and understanding how they impact each other is vital to the success of our sustainability strategy.

 The first step of stakeholder engagement involved identifying our stakeholders and their sustainability issues and concerns. The criterion used in stakeholder identification was whether the entities have a direct impact on our operations, and conversely which individual or group was impacted by our operations and actions. All the stakeholders have been identified accordingly in the above figure as per FIMS process PL.03.02 Stakeholder Engagement.

Conduct a survey

 There are several steps involved in developing a survey questionnaire. The first is identifying what topics and /or aspects will be covered in the survey; however, we have adopted and chosen the aspects in totality as per GRI Standards framework and get the stakeholder feedback/ scores accordingly.

 Over the course of the year, we had interacted with all our stakeholders and incorporated their inputs and suggestions into our practices, wherever applicable. The frequency and method of engagement is unique to each stakeholder, depending on the level of impact. Survey have been conducted as per FIMS process PL.03.02 Stakeholder Engagement.